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Listen to your customers

on 30 Aug  Posted by Admin  Category: General  

by Sharon Housley
http://www.feedforall.com

Mastering the art of managing customer complaints can seem like a thankless job, but keep in mind that for every customer that shares their worries, concerns or complaints, there are likely more that did not express their dissatisfaction, and instead simply moved on to a competitor. Customer complaints can, and should be treated as opportunities.

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